A Public Consultation is published on the Authority’s website and is advertised, inviting responses from the
sector, consumers and all interested parties. Responses submitted to the Authority by the published deadline
are posted on the Authority’s website and are reviewed and considered.
Responses to a Public Consultation should be submitted online as a Word or pdf document. Click here to submit
a response. Comments can also be submitted by email to info@rab. bm or the address included in the consultation
The Authority welcomes your opinion in the form of a written Consultation response. See details in ‘How do I
submit a response?’
Comments are published on the Authority’s website unless declared confidential. Confidential material should
be separated to a clearly marked annex. An explanation should be provided in writing, with a reason why the
information is confidential. The names of private, individual respondents to the consultation will not be
After considering the responses to Public Consultation, the Authority makes a recommendation to the Board of
Commissioners (Board). The Board makes a General Determination (GD) which is then gazetted in the local newspaper
and published on the Authority’s website. Service providers are issued a deadline to implement the new regulations.
How to Submit a Dispute
The Regulatory Authority will intervene in unresolved disputes between a customer and a regulated service provider.
In Electronic Communications, this includes, and is not limited to, telephone, mobile device, subscription TV, internet service, access (broadband), international long distance, roaming charges and billing.
For Electricity this includes but is not limited to outages, surges, broken property, customer service standards and billing.
Unlocking a Cellphone or Mobile Device
to identify each customer and the device they use. With a quick database lookup, it matches the serial number
on your phone to transmit the signal to your device.
by that provider. Unlocking a device reverses the programming, allowing it to work with any SIM card regardless
of your service provider.
as your subscriber profile, including details about your subscribed services and features.
SIM cards from different networks around the world. Therefore you can continue using the same phone even
if you change your provider. It’s as simple as replacing the SIM card.
or why additional time is needed.
limited to: suspicion of a stolen device, a fraudulent request, or if the customer account is in arrears.
The service provider is required to provide a reason for refusal.
is unlocked. Your service provider can also confirm whether your device is unlocked.
Yes. There will be no need to unlock your phone again if you change SIM cards. I’ve unlocked my device but it still shows
the name of the previous service provider. This logo or splash screen, is programmed to the device and does
not indicate the current service provider. Unlocking the device does not change the splash screen.
Local Number Portability
Porting cellphone numbers has been available since March 3rd, 2014.
Porting fixed line numbers has been available since April 7th, 2014.
First contact the provider you wish to move to. Review their services, rates and contract terms, including any minimum term requirements.
Your new provider will check whether your existing number is eligible to be ported.
You will sign a Porting Request Form to appoint the new provider as your agent, to close your account with the previous provider. This form contains important information about the porting (see below).
When you port a fixed line number you must indicate whether you want the internet services associated with that number to be continued or cancelled.
You are required to select features and services with your new provider. NOTE: Features and services of your old account are NOT transferred.
Once the porting is completed, you will be informed. The previous provider service will be deactivated.
Keep your service active – Do not cancel the current service before switching. The number must be active to be ported.
Pay your accounts on time. Accounts that are in arrears will not be ported. This does not apply to pre-pay accounts.
Read your existing contract carefully to learn about any early termination fees or other contractual requirements such as termination notice. You will need your account number for this.
You will be asked to present photographic ID and a current bill to the new service provider.
Clear your messages before porting. Messages stored by the previous provider will be lost on porting.
Provide an alternative contact number so you can be contacted during the porting process if necessary.
Back up the contacts stored on your SIM before beginning the porting process.
Only the account holder can authorize porting.
For prepaid mobile services, unused prepaid balances will be lost on porting.
For fixed and post-paid mobile services, the balance of the previous account including any early termination charges must be paid to the previous service provider.
Voicemail messages and undelivered text messages with the previous service provider will be lost upon porting.
It may no longer be possible to use the MMS service. Ask your service provider before porting.
If your mobile device is locked to the previous service provider network it will need to be unlocked.
Porting requests usually occur within one business day. You can discuss the timing with the new service provider.
Up to five (5) working days may be needed if a new landline is to be installed.
All local mobile numbers can be ported.
Not all fixed service providers have elected to support porting in and out. This facility has been required by the Regulatory Authority and applies to:
Switching from BTC, TBI, Link Bermuda, Logic, FKBNet One Communications and Telecommunication Networks.
Managing Roaming Data on Your Mobile Devices
Yes, it is quite easy to turn off data when roaming. Follow the simple steps provided in your mobile device user guide. If unsure, or having difficulty, contact your service provider.
Use Wi-Fi where available. It is more cost-effective. Many hotels, restaurants, airports and public buildings offer free Wi-Fi. Set your device to “airplane mode” which will turn off all roaming networks and will prevent roaming charges.
Turn Mobile Data and Data Roaming “OFF”.
Turn Fetch New Data “OFF”.
Use Wi-Fi instead of 3G/GPRS/EDGE cellular service.
Use apps such as WhatsApp, Facebook, FaceTime, Skype etc, for free calls over Wi-Fi.
Consider purchasing a SIM card from the country you are visiting.
Reduce your talk time while roaming.
Minimize the use of the GPS setting on your mobile device.
Set your mobile device to ‘airplane mode’ during your trip.
Looking for More Information?
If you are in need of further information that you can’t find in our FAQ’s, please get in touch.