Frequently Asked Questions

What is International Roaming?

International Roaming is a convenient system that allows you to use the same mobile device and phone number that you have in Bermuda, while travelling overseas, using carrier networks other than your own, and in countries where your cellular provider has a roaming partnership with those networks. This means that friends and family can still call or text you, as if you were still at home.

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How do I pay for International Roaming?

When you are roaming on another network, a mobile company from the country you are visiting will bill your usual mobile company for the calls using their network and these airtime charges are then passed on to you.Airtime usage is from the time a network processes a call until the time you hang up. Charges for calls placed while roaming internationally will appear on you regular bill and may take up to two weeks to process. Special rates apply for dialling and receiving calls, data usage or text messages while overseas.

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Can everyone use roaming?

It is important to check that your mobile device can roam in the places you are visiting. Check with your cellular service provider.

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How much does roaming cost?

Be aware that international roaming charges can vary considerably from country to country and from service to service. They can also add up quickly and you might accrue a large bill in a short time. When you talk to your cellular service provider, make sure you clearly understand what you will be charged for each type of action (i.e. SMS, making and receiving calls, and data usage). If you are unsure about the information given to you, ask for literature or speak with your provider to clarify any issues prior to using your service overseas. The Regulatory Authority recommends that you ask your provider about its policy on notifying you when you have accrued a high bill and whether you can monitor your usage online while you are travelling. When you talk to your provider, make sure you clearly understand what you will be charged for each type of action (i.e. SMS, making and receiving calls, and data usage). If you are unsure about the information given to you, ask for literature or speak with your provider to clarify any issues prior to using your service overseas.

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How do I get on to a roaming network?

Normally, your mobile device will have its setting 'Network Select' on Automatic, and this means your device will switch automatically to a network on which you can roam. Sometimes the automatic feature does not work, or your mobile is unable to search for a network if you are in a low signal area. In these instances you will need to manually select the network you want to use. Instructions vary from phone to phone, so please refer to the manual that came with your phone and follow the instructions for activating a particular service. Always be aware that roaming rates vary from carrier to carrier.

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