Online Compliant Form

Please complete this form if you would like the Regulatory Authority to address a complaint.  You must file your complaint with the telecommunications service provider first before the Regulatory Authority can intervene.

For help with the form, please Contact Us.

You can also download the complaint form here and complete by hand.

 

SURNAME (*)

Please let us know your name.
FIRST NAME (S) (*)

Please let us know your email address.
ADDRESS (INCLUDE POSTAL CODE) (*)

Please let us know your message.
DAY TIME PHONE (*)

Please write a subject for your message.
MOBILE

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EMAIL (*)

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NAME OF SERVICE PROVIDER

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PLEASE SELECT FROM THE LIST TYPE OF SERVICE YOU ARE COMPLAINING ABOUT

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*If you have chosen OTHER please specify the type of service:

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When did you notice that there might be a problem? (*)

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When did you first complain to the service provider?

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Has the service provider or operator sent you a final decision on your complaint?

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If you have answered yes, please attach or send us a copy of their final response front the service provider with this form

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Have there been any court/tribunal/arbitrary proceedings relating to your complaint?

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Have you contacted any other authority about your complaint?

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If you have answered YES to either of the previous questions, please give details here

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SUMMARY OF YOUR COMPLAINT

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Upload Additional File 1

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Upload Additional File 2

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Upload Additional File 3

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YOUR PERMISSION FOR THE REGULATORY TO PROCEED


I have read and understood the way the Regulatory Authority procedures for complains and the extent to which they can help me with my complaint.


The Regulatory Authority has my authorization to contact the telecommunications service provider with whom I have a dispute and to request copies of any documentation relating to my complaint.


The Regulatory Authority has my authorization to use my relevant details which could include personal information in order to deal with my complaint effectively.


The Regulatory Authority handles complaints in a different way from courts, not usually requiring people to attend hearings in person but resolving disputes by correspondence/meetings.


The Regulatory Authority has my authorization to use facts in my complaint as an example of where things can be improved, but it will always respect my privacy and keep my personal information strictly confidential except as authorized above.


The Regulatory Authority reserves the right to post this complaint on its website (without my personal details) as a matter of transparency.

I hereby certify and confirm that to the best of my knowledge, the information furnished is true, accurate, correct and complete. (*)

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