Number Portability

Local Number Portability (LNP) is allows residential and business telephone customers to retain their existing telephone numbers when switching from one telephone or cellular service provider to another.

Check to see if your number is eligible for porting – LNP Number Look Up

What is Local Number Portability?

Local Number Portability (LNP) allows residential and business telephone customers to retain their existing telephone numbers when switching from one telephone or cellular service provider to another.

How does Porting work?

The activity of moving a phone number from one provider to another is called porting. So, when you bring your number to a new provider you will be “porting in”. Customers switching from their previous provider will be “porting out” from that provider. You will also see "porting" referred to as “transferring” your number.

What should I do to port my number?
  • Start by contacting the provider you wish to port your number to. You need to review the services they offer and the relevant contract agreements including the minimum contract period by going online or visiting a retail store.
  • When you have chosen the new service that you want, your new provider will check whether your existing number is eligible to be ported.
  • You need to sign a Porting Request Form to appoint the new provider as your agent to close your account with your previous provider. This form will contain important information about the porting (see below). If you are porting a fixed number you must indicate whether youwant any Internet services associated with the number to be continued or also cancelled.
  • You will need to choose the services and features for your new account – the services and features of your old account will NOT be transferred. Contact your new provider to add any features you had previously,
  • Once the transfer is completed, you will be informed that you have full service with your existing phone number, and the former provider will deactivate the old service.
What do I need to do prior to porting my number?
  • Keep your service active – Do not cancel the current service before switching. The number must be active to be ported.
  • Pay your accounts on time – Accounts must be paid by the payment deadline in order to be ported. If you have a bill where the payment is late you will be refused porting. This does not apply to pre-pay accounts. Your number must remain active and free from any other change orders during the porting process. Once your number successfully ports to the new provider your old provider’s account will disconnect automatically. If you do, cancel your existing services yourself, you will lose that number and you will not be able to port it.